Cancellation & Refund Policy
Effective Date: September 2026 · Last Updated: September 14, 2026
1. Digital Access & Instant Delivery
At dontbeac.app, our products consist of immediate online access to our proprietary Commercial Vault, downloadable agent configurations, cursorrules, and in-depth engineering post-mortem libraries. Delivery occurs electronically and instantaneously upon transaction confirmation.
2. 7-Day Refund Policy
We stand behind the engineering depth of our content. If you encounter a verified technical defect, duplicate billing error, or are dissatisfied with the vault contents, you are eligible to request a full refund within 7 days of purchase.
To initiate a refund, simply send an email to support@dontbeac.app containing:
- Your Payment ID or Order ID (e.g. from Razorpay or Stripe receipt).
- The email address used during checkout.
- A brief explanation of why the product did not meet your expectations.
3. Refund Processing & Timelines
Once your refund request is received and verified by our operations team:
- We will process the reversal directly via the original payment gateway within 24 to 48 hours.
- Depending on your banking partner or card issuer, funds will reflect in your account within 5 to 7 business days.
- For UPI payments in India, refunds typically settle within 24 to 48 hours back to the source bank account.
4. Cancellation Policy
For one-time vault access passes, cancellations are handled via the 7-day refund policy above. If you subscribe to any recurring engineering newsletter tier, you may cancel future renewals anytime with a single click from your profile or by emailing support. You will retain access until the end of the paid billing cycle without further charges.
5. Need Help with a Transaction?
If you experience any issues with order delivery or payment reconciliation, reach out directly:
Support Desk: support@dontbeac.app
Response SLA: Within 24 Business Hours